Refund policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at lucentri@gmail.com. If your return is accepted, we will provide instructions on where and how to send your return. Items sent back without first requesting a return will not be accepted.

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or incorrect so we can evaluate the issue and make it right.

Custom and Team Orders

Custom, personalized, and team orders are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or there was an error with your order.

Exchanges

The fastest way to exchange an eligible item is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we receive and inspect your return and let you know whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at lucentri@gmail.com.